Privacy policy
Privacy Policy
This Privacy Policy explains how Holy Raw collects, uses, and shares your personal information when you visit or make a purchase from holyraw.ca (the "Site").
Personal Information We Collect
When you visit Holy Raw, we automatically gather certain details about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you navigate the Site, we collect data about the web pages or products you view, the websites or search terms that referred you, and how you interact with the Site. We call this "Device Information".
We collect Device Information using:
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Cookies – Small data files stored on your device that may include an anonymous unique identifier. Learn more about cookies and how to disable them at allaboutcookies.org.
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Log Files – Track activity on the Site, capturing details like IP addresses, browser types, internet service providers, referring/exit pages, and timestamps.
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Web Beacons, Tags, and Pixels – Electronic files used to track browsing behavior.
Additionally, when you make a purchase or attempt to do so through the Site, we collect certain personal details, including your name, billing and shipping addresses, payment details (such as credit card numbers), email, and phone number. We call this "Order Information."
"Personal Information" in this Privacy Policy includes both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
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Process payments, fulfill orders, and provide invoices or order confirmations.
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Communicate with you about your order.
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Screen orders for fraud or security risks.
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Provide product updates, promotions, or marketing communications (if you have opted in).
We use Device Information to:
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Identify potential fraud or security threats.
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Improve and optimize the Site by analyzing browsing behavior and marketing campaign performance.
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Adjust currency settings based on your location.
By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. This information is stored in a session cookie, which is removed when you close your browser.
Sharing Your Personal Information
We share your Personal Information with trusted third parties to support our business operations, including:
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Shopify – Powers our online store. Learn more about how Shopify handles your information here.
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Google Analytics – Helps us understand how customers use the Site. Learn more about how Google uses your data here and opt out here.
We may also share your Personal Information to comply with legal requirements, respond to subpoenas or lawful requests, or protect our business.
Behavioral Advertising
We use your Personal Information to provide targeted ads or marketing communications that may interest you. To learn how targeted advertising works, visit the Network Advertising Initiative.
Opt-out of targeted advertising:
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Digital Advertising Alliance: Opt-Out Portal
Do Not Track
We do not alter our Site’s data collection or usage practices when we detect a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access, update, or request deletion of your personal information. To exercise this right, please contact us at inquiries@holyraw.ca.
If you are in Europe, we process your information to fulfill contracts (such as orders placed through the Site) or for our legitimate business interests. Your data may be transferred outside of Europe, including to Canada and the U.S.
Data Retention
We retain your Order Information for our records unless you request deletion.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.
Contact Us
For more information about our privacy practices, questions, or complaints, contact us at:
Email: inquiries@holyraw.ca
Mailing Address:
Holy Raw
[Re: Privacy Compliance Officer]